VFS aims to provide an efficient service to their
customers. If you have a complaint, we would like to know about it as soon as
possible. We shall acknowledge your complaint promptly and ensure a comprehensive and timely
redress of your complaint to the best of our ability. Every Canada Visa Application
Centre operated by VFS maintains a Complaint form for the benefit of
applicants. The Supervisor of the Visa Application Centre shall provide
access to the form on demand.
Alternatively, you can e-mail your
complaint to FeedbackCaIndia@vfshelpline.com
(For Feedback/ Complaint in
India) or to FeedbackCaNepal@vfshelpline.com
(For Feedback/ Complaint in s
Nepal)
You Can also Fax in your complaint at +91 11
42658208.
You can also register your complaint with our call centre by calling 120 6613766 & Nepal 00977-1-2004696 during Monday to Friday between 0800 Hrs – 1200 Hrs and 1300 Hrs –
1500 Hrs. Please note that the telephone numbers mentioned above are not
TOLLFREE NUMBERS and a standard calling charge for the telephony service will
apply.
In all cases please provide your name, address and telephone number, a clear
description of your complaint and as much detail of names, dates, places and
other background as possible.
We will take your complaint seriously, and will try to provide a full reply
within 02 working days. If we cannot give you a full reply within this time we
will tell you when we expect to do so and keep you up to date with progress.
In the unlikely
event that you are not satisfied with our response, you can
escalate your complaint to the Canada High Commission, New
Delhi or the Consulate General of Canada, Chandigarh.
| Contact Details |
| New Delhi |
Chandigarh |
| Canada High Commission 7/8 Shantipath Chanakyapuri
New Delhi, India 110021 |
Canada Consulate General SCO 54-55-56, Sector 17
A Chandigarh 160017 India |
Email :
delhi-im-enquiry@international.gc.ca |
Email :
chadg.immigration@international.gc.ca |
| FAX : +91-11-41782031 |
FAX : +91-172-5050331 |
Required Information
When asking a question about your application or writing to update your
application file, you must provide the following information with your enquiry:
Full Name
Date of Birth
File Number
Telephone Number, including area code
Full Address.
Also, please indicate whether you are:
the applicant
an
authorized representative
a
designated individual
a Canada Member of Parliament
If any of this information is missing, "
The Canada High Commission , New Delhi" or "The Consulate
General of Canada , Chandigarh" cannot answer your question.
Including all of the identification information will prevent
undue delays.
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