VFS is a service provided by VFS Global Services Pvt. Ltd.
VFS merely acts as a Logistics Agent with responsibility to receive from an
applicant applying for a Canada Temporary Resident & Returning Permanent
Visa, the applicant's passport, completed visa form, supporting documentation
and the applicable fees. VFS is also responsible for submitting the application
to the Canada High Commission/Consulate General of Canada, on behalf of the
applicant, collect the passport and supporting documents back from the Canada
High Commission/Consulate General of Canada and return the passport back to the
applicant by hand delivery/courier to an address noted by the applicant on the
Canada High Commission/Consulate General of Canada reserves the right to ask
for further documentation and to refuse the visa application.
Note: There are circumstances where in, Canada High Commission/Consulate
General of Canada will handover the passport & the supporting documents to
the Applicants directly.
VFS is not liable for any delay in processing or rejection of the visa
application. Whilst every precaution is taken while handling the passport of
Applicants and important documents submitted in support thereof, due to
unforeseen events and circumstances, the passport and documents may be lost in
transit by accident, theft, natural calamities (act of god) or any other
reason, VFS will not be liable or responsible in any manner to the Applicant
for the same.
The Applicant accepts that the courier acceptance and delivery service is
operated by a third-party, and VFS does not assume any responsibility or
liability for any deficiency in service on part of the courier company. In case
a Passport is lost or damaged in transit, the liability of VFS is restricted to
reimbursement of fees charged by the Ministry of External Affairs, Government
of India, for replacement of lost / damaged passport through normal application
procedure. VFS shall not be responsible or liable for any consequential loss or
damage caused to the Applicant due to loss of his/her Passport and supporting
It is expressly understood that when the applicant or representative of the
applicant submits the passport, the visa form and the supporting documentation
along with the applicable fees, the applicant has understood the terms,
conditions and details here in. Application fees & related charges once
paid by the applicant are not refundable under any circumstances.
Demand Drafts are subject to realization.
Advertising material may accompany along the passport and supporting documents
back to the applicant. If the applicant does not wish to receive any
advertising material along with the passport and supporting documents, the
applicant must intimate the VFS in advance. Please note that no advertising
material sent back with the passport and supporting documents has the
endorsement of the Canada Government.
No employee of VFS may change / amend / amplify the conditions mentioned
For all claims, disputes of whatsoever nature, the courts in Mumbai shall alone
Short Message & E mail service Disclaimer and Terms and Conditions
The Short Messaging Service (‘SMS’) & E-mails are provided to Visa
Applicants to update on current status to the applicant with regards to Visa
Application Process. The information provided by SMS & E-mail is based on
the information provided by the High Commission/Consulate of Canada in
Delhi/Chandigarh in India. While VFS ensures that information is made available
to the visa applicant promptly and accurately, the Visa Applicant shall at all
times be responsible for providing and maintaining an SMS text compatible
mobile phone number where VFS can send text messages regarding the status of
the Visa Application to the Visa Applicant. The Visa Applicant is responsible
for ensuring connection to a mobile network capable of receiving the SMS
Services. The Visa Applicant understands that if The Visa Applicant ‘s mobile
phone is switched off, disconnected for any reasons or is out of coverage for a
period of 24 hours or more, The Visa Applicant’s mobile network provider may
delete any SMS messages to be received by The Visa Applicant.
The time to deliver the SMS is dependent on several factors such as upon the
traffic on the mobile network and whether The Visa Applicant mobile phone is
within reach and switched on and cannot therefore be guaranteed by VFS. VFS is
not a mobile network operator and does not guarantee the delivery of SMS text
The Visa Applicant confirms that the Visa Applicant has provided the accurate
mobile number & E-mail ID for receiving SMS & e-mails and that the Visa
Applicant is the owner or its legitimate user, or that the Visa Applicant has
the consent of the owner or legitimate user, of the mobile phone & E-mail
ID using for the Services. The Visa Applicant acknowledges that using another
person's mobile phone or E-mail ID/providing inaccurate mobile phone number or
E-mail ID /unauthorized use of mobile phone number or E-mail ID for receiving
the SMS or E-mail may entail disclosure of Visa Applicant ‘s confidential
information which disclosure shall be at the sole risk of the Visa Applicant
The Services will be available to the Visa Applicant from the time of
application till complete processing of the application or such other period as
VFS may advise via our website located at www.vfs-canada.co.in.VFS
reserves the right to withdraw this service at any time and without notice.
The Visa Applicant must not use (or permit any third party to use) the SMS or
E-mail Service to send any message or communication which is Spam, illegal,
offensive, abusive, indecent, obscene or menacing or causes annoyance,
inconvenience or needless anxiety or infringes the rights of third parties. VFS
reserves the right to withdraw the SMS or E-mail service to such Visa Applicant
if the Visa Applicant is in breach of this paragraph. 4. VFS may also withdraw
the Services if VFS in its sole discretion apprehends that the SMS or E-mail
service is being used for such purposes.
For operational reasons VFS may vary the technical specification of the
Services with or with out notice. In the event of any change to the Service
these Terms and Conditions is to be treated as varied accordingly.
The Visa Applicant acknowledges that the SMS Services may, at any time, be
adversely affected by problems with The Visa Applicant mobile phone network,
force majeure events including, without limitation, interference to the network
coverage. VFS is not responsible or liable to The Visa Applicant for any loss,
damage or expenses incurred directly or indirectly by The Visa Applicant as a
result of any difficulties experienced by the Visa Applicant‘s mobile phone
service provider. Subject to the constraints described within this paragraph 7,
VFS shall carry out the services with reasonable care and skill
The SMS or E-mail service delivers the Visa Application Status based on the
information received by VFS from High Commission/Consulate of Canada.
The Visa Applicant shall at its sole risk be responsible for taking all
reasonable steps to prevent unauthorized persons gaining access to the
While VFS takes every precaution transmission of information to transmit
information. VFS shall not be responsible or liable for any unforeseen events
and circumstances beyond the reasonable control of VFS.
VFS may in its sole discretion temporarily suspend the provision of the
Services if such provision could materially affect the quality of any
telecommunications service, including the Services, provided by VFS.
VFS specifically excludes all liability of any kind (including negligence) in
respect of any third party information or other material made available on, or
which can be accessed using SMS text services & E-mail ID.
This Terms and Conditions is governed by the law of India and both parties
submit to the exclusive jurisdiction of the courts in Delhi/Chandigarh in India
Data Protection Notice
Collection of data
The privacy and protection of personal data is very important to VFS, including
all its other brands and affiliates (hereinafter). VFS complies with any
mandatory data protection legislation when collecting and processing personal
data. Whenever you are in the process of availing for SMS or E-mail Service
through a visa application centre we may collect and store (subject to High
Commission guidelines), as the case may be, the following information: Your
Full Name, Your Mobile Number & Email id,, and the country for which you
have applied for a VISA for the purposes of processing your visa application.
Disclosure to third parties
In accordance with all mandatory data protection legislation your data may be
disclosed to third parties processing data on behalf of VFS. In this context
your data may also be transferred abroad. Your data may be disclosed within VFS
to other than the collecting entity. Data may be used by these other VFS
entities to the same extent as the collecting VFS entity is entitled to use it.
Your data is treated as confidential and will not be disclosed to third
parties, save for the purpose of VFS fulfilling its contractual obligations
vis-à-vis you, or if required under mandatory law, particularly if requested by
the competent authorities or for the purpose of enforcing VFS’s rights.
Use of data
Collected data will be processed in good faith and will be used in order to
transmit your Visa Application status via SMS & Email. We do not intend to
use your information for any other purpose.
Corporate Office :
VFS Global Services (P) Ltd
Tower A, 9th Floor, Urmi Estate, 95 Ganpatrao Kadam Marg,
Lower Parel (W), Mumbai 400 013